Damned if I Know!

Tuesday, March 28, 2006

Lauren 1. . . Evil, Money-Grubbing Gas Co. ZERO!!!

. . . At least that's the way I envisioned the outcome of this latest example of corporate incompetence. . .

BUT NOOOOOOOOOOO!!!!!

After 25 minutes on hold listening to a variety of recorded messages about how much: "We value you as a customer". . . Choke, GAG. . . HURL!!!!. . . I finally get to speak with a "Customer Service Representative". . . AKA: A warm body that can answer the phone (when they get around to it) and almost speaks English. . .

After the mandatory "Can I get your account number, full name, address, daytime phone number, nightime phone number, employer name and address, last four digits of your social security number, shoe size, your Mother's maiden name, the name address and phone number of your three closest relatives, your pet's name and 3 bondable witnesses". . . "How may I (in the least respectful way possible) help you today?"

After explaining that my gas meter reading (by THEIR invoice) and the amount I'm being charged for don't agree, I hear. . . "So what is the problem here???" (TOTAL disinterest is obvious in her voice)

OK, Let's try this again. . . . The meter readings on my invoice show that I used 4600 cubic feet of gas for the last billing period. . . I am being billed for 5100 cubic feet of gas. . . That is 500 cubic feet more than I actually used. . .

"How do you know this?" (the yawn was only slightly muffled). . .

Because that is what is printed on my current invoice. . . Beginning meter reading 681. . . Current reading 727. . . 727 minus 681 equals 46. . . Correct?

"Well yes, but what is the problem??" (Voice now showing obvious irritation)

Well, I'm being charged for 5100 cu. ft. when I only used 4600 cu. ft. . .

"Hold on please, I'll be right back. . . "

About three minutes pass and then. . . .

"Thank you for holding. . . We can issue a credit for the difference on your next bill. . . Will that be OK?" (Like I have a choice here. . . .)

Yes, that will be fine. . .

"Thank you and have a nice day. . ." CLICK!!

ASSHOLES. . . Even when they get caught bending you over the table, they find a way to treat you like shit. . . .

I want to be a cat. . . . A sunny window sill, tuna and I'm good to go. . .

PLEASE. . . Babs. . . Send me some Lexapro. . . I want to be "happy happy joy joy" too. . .
Posted by Lauren :: 8:32 PM :: 9 comments